Automation
Workflows that decide, act and hand over.
Automation that knows its limits. Every workflow we build checks its own confidence before it acts, and routes everything else to a named person.
Workflow designer
Pick a workflow. Watch it assemble.
Four workflows we design most often. Each one runs a spine of machine steps, checks its own confidence, and forks: high confidence acts, low confidence goes to a person.
- MessageArrives on WhatsApp or web chat, in any of four languages.
- ClassifyQuestion, request, complaint or something new.
- KnowledgeThe answer is retrieved from your own sources.
- AI responseDrafted in the customer's language and your tone.
- Confidence checkHigh confidence sends. Low confidence goes to a person.
- ForkHigh confidence: send. Low confidence: human review.
The transformation
After: the work moves on its own.
The AI Employee takes the message, reads your knowledge, works in your systems and acts. A person steps in only where you decided they should.
- Customer
- JDM AI Employee
- Knowledge
- Business systems
- Action
- Person when needed